Frequently Asked Questions

Can't find your answer? Contact us and we'll be happy to help.

🚚 Shipping

Where do you ship to?

We ship across Europe and to the UK. Orders are dispatched from our warehouse in Poland (Sochaczew). Free shipping is available on qualifying orders.

How long does delivery take?

Orders are processed within 2 business days (excluding weekends). Delivery typically takes 5–10 business days depending on your location within Europe.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can use this to track your parcel on the carrier's website.

Can I cancel my order?

You may cancel your order free of charge before it has been shipped. Once shipped, cancellation is no longer possible. Please contact us as soon as possible at info@dakeyabike.eu if you wish to cancel.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You must apply for a return within 30 days of receiving your order. Items must be unused, undamaged, and returned in their original packaging.

How do I start a return?

Contact our customer service at info@dakeyabike.eu to request a return. We will provide you with a return address and instructions. Photos of the packaged item will be required.

When will I receive my refund?

Once we receive and inspect your return, we will process your refund within 2–3 weeks. The refund will be credited to your original payment method. Your bank may take an additional 7–10 business days to apply the credit.

My item arrived damaged. What should I do?

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@dakeyabike.eu with photos. We will resolve the issue at no cost to you.

🚲 Product

Are your e-bikes road legal in Europe?

Rules vary by model and country. High-power or high-speed models may not qualify as standard 250W / 25 km/h EPACs and may be intended for private land or off-road use only.

Please review the specifications on each product page and check local laws before riding.

Do the bikes come assembled?

E-bikes are partially assembled. Basic assembly (handlebars, pedals, front wheel) is required. A user manual is included, and video guides are available on request. You can also download manuals from our User Manuals page.

What is the maximum rider weight?

Maximum rider weight varies by model. Please refer to the individual product page for specifications. Most models support up to 120–150 kg.

🔋 Charging & Battery

How long does it take to fully charge the battery?

Charging time varies by model and battery capacity. Most batteries take between 4–8 hours for a full charge. We recommend charging overnight for convenience.

Can I charge the battery indoors?

Yes. The battery can be removed and charged indoors using the included charger. Always charge in a well-ventilated area and never leave charging unattended overnight.

What is the battery range?

Range depends on the model, rider weight, terrain, and assist level. Typical range is 40–80 km per charge. Please refer to each product page for specific range estimates.

🛠️ Warranty & Repairs

What warranty do your products come with?

Our e-bikes come with a 12-month warranty covering manufacturing defects. Accessories and batteries may have different warranty periods — please refer to the product page for details.

What is not covered by the warranty?

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, normal wear and tear (tyres, brake pads, chains), or water damage beyond the product's rated protection level.

How do I make a warranty claim?

Contact us at info@dakeyabike.eu with your order number, a description of the issue, and photos or video. Our team will assess the claim and advise on next steps.

Still have questions? Get in touch with our support team — we typically respond within 1–2 business days.